Question 1

What is NewEcom.AI and how does it work?

Accepted Answer

NewEcom.AI is a conversational AI platform that transforms static e-commerce product catalogs into dynamic conversion engines. The platform uses an Intentional Data Model and Agentic as a Service technology to create personalized shopping experiences through interactive conversations with customers, similar to having a virtual personal shopper.

Question 2

What kind of results can I expect from implementing NewEcom.AI?

Accepted Answer

By comparing consumers who used NewEcom.AI and consumers who did not (A/B Testing), Early adopters have reported significant improvements, including up to 44% reduction in cart abandonment, 35% increase in average order value, and 4x more conversion.
The platform typically delivers positive ROI within 6 weeks of deployment and can reduce return rates by 30%.

Question 3

How does the platform develop long term relationships and handle returning customers?

Accepted Answer

NewEcom.AI Personal Shopping Assistant remembers previous customer conversations and preferences. This enables more personalized experiences for returning customers, leading to increased repeat purchases and higher customer lifetime value.

Question 4

What sets NewEcom.AI apart from regular chatbots?

Accepted Answer

Unlike generic chatbots, NewEcom.AI focuses specifically on e-commerce conversion optimization through its Intentional Data Model that learns from every interaction. The platform provides multi-turn conversations and hyper-personalized product recommendations based on understanding customer needs and motivations.

Question 5

How does the free trial work?

Accepted Answer

NewEcom.AI offers a 30-day free trial period for businesses to test the platform's capabilities. During this period, you can experience the full range of features and assess the platform's impact on your e-commerce operations. Setup fees may apply.

Question 6

Is NewEcom.AI suitable for small businesses?

Accepted Answer

Yes, NewEcom.AI is designed to provide Amazon Rufus-like capabilities to businesses of all sizes without requiring Amazon's resources. The platform's scalable solution and integration options make it accessible for both small businesses and large enterprises. For small businesses with Shopify and low traffic, an application is available on Shopify App store: ShopSmart.

Question 7

How long does it take to integrate NewEcom.AI with my e-commerce platform?

Accepted Answer

NewEcom.AI offers seamless integration with major platforms including Shopify, Adobe/ Magento, and Salesforce Commerce Cloud, and provides a customizable widget for easy implementation. Integration time varies depending on your e-commerce platform, ranging from hours for Shopify to several weeks for Salesforce Commerce Cloud.

Question 8

What kind of support and resources are available during implementation?

Accepted Answer

NewEcom.AI provides integration support tailored to your e-commerce platform and business needs. The company offers case studies from successful implementations with brands like Havaianas and Yon-Ka Paris, and provides guidance throughout the deployment process. We are also working with partners such as Agentic Foundry to integrate NewEcom.AI in a larger scope.

Question 9

How does NewEcom.AI handle product catalog enrichment?

Accepted Answer

NewEcom.AI automatically enriches your product catalog using AI technology, adding brand insights, customer support information, sizing details, and manuals. The platform is integrated with Akeneo for seamless product catalog enhancement, and all enriched content can be reviewed and validated before implementation. The catalog enrichment process continuously learns and evolves through every customer interaction, including clicks, conversations, and sales.

Question 10

How does the Intentional Data Model improve over time?

Accepted Answer

The Intentional Data Model continuously learns and evolves through every customer interaction, including clicks, conversations, and sales. This creates an ever-growing knowledge base of industry-specific insights that helps improve product recommendations and customer engagement over time.